Garmin Software Version 0321.23 Handbuch Seite 190

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Page 5-58 G1000 System Maintenance Manual – Diamond DA40/40F
Revision G 190-00545-01
5.15 GDL 69A Troubleshooting
5.15.1 GDL 69A Common Problems
Table 5-51. GDL 69A Common Problems
Symptom Recommended Action
No XM audio is heard
or
No XM weather information is
displayed
Ensure the following items are not preventing the audio panel from distributing
XM audio (reference applicable G1000 Pilot’s Guide):
9 Verify the XM volume is not muted on the AUX – XM RADIO page on
the MFD.
9 Verify no music sources are plugged into the AUX music input jack.
9 Verify the COM squelch is not open.
9 Verify the ICS squelch is not open.
9 Verify the marker beacon tones are not being received.
9 Verify the headphone (if equipped) volume is turned up.
Go to the AUX – SYSTEM STATUS page on the MFD and ensure unit is online
9 If a red X is present, verify the unit is receiving power
9 Load GDL configuration files
9 If 2.99 or less follow instructions in Garmin Service Advisory 0538 for
reactivation.
9 If software version is 3.02 or less, see Service Advisory 0613
concerning storm cell limitation that could cause the GDL to stop
sending data to the MFD.
9 If problem persists, replace the GDL 69/69A
Ensure there are no GDL alerts in the alert window
Restart the PFD and MFD in configuration mode and go to the GDL page
9 Verify unit is active
9 If unit is not active, contact XM with the Audio Radio ID (or Data Radio
ID number for XM weather) number.
9 Verify the Signal number is “2” or “3”. If it is “0” or “1” check the GDL
69/69A antenna and cabling.
9 Reseat the GDL 69/69A to verify the coax connector is fully seated.
9 If unit is not active, contact XM Customer service at 1-800-985-9200
to have a refresh signal sent to your unit. You will need to provide
them the Audio Radio ID (and Data Radio ID number for XM weather)
numbers. Also verify with XM that the correct Weather package
(Aviator Lite or Aviator) is on the account, and that no traffic service
has been activated against that Radio ID. The unit must be on for
approximately one hour after the request for the refresh has been sent
to receive the signal.
9 Alternatively, you may also go to XM’s website at
http://www.xmradio.com/refresh/
and enter the radio ID’s to have a
refresh signal sent.
9 If there is still problems receiving weather products after performing
the above step, call XM and have the account deactivated, and a new
account activated to clear out any corrupt account information.
9 Verify there is a good ground connection through the aircraft between
the MFD and the GDL69/69A unit. Reference the Aircraft
Maintenance Manual for instructions on how to check bonding and
ground points.
9 If problem persists, replace the GDL 69/69A.
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